Products

Terms and policies

Order processing period

All orders placed with Sir Parfums are processed within 48 business hours. We strive to ensure your order is carefully prepared and dispatched quickly.

Shipping times by region

Portugal (Mainland)

Delivery time: 1-2 business days

Portugal (Islands)

Delivery time: 3-5 business days

Europe

Delivery time: 3-7 business days

North America

Delivery time: 7 to 15 business days

South America

Delivery time: 7 to 15 business days

Africa

Delivery time: 7 to 15 business days

Asia

Delivery time: 7 to 15 business days

Shipping Methods

We use reliable carriers to ensure the safe and timely delivery of your order. Once your order has been dispatched, you will receive a confirmation email with tracking information to keep you updated on your order status.

Shipping costs

Shipping costs are calculated at checkout based on your order's weight and destination. We strive to provide transparent and competitive shipping rates for our customers.

Customs and Duties

For international orders, customs duties and fees may apply depending on the destination country. Any additional charges incurred during customs clearance are the customer's responsibility. We always declare low values so that, in case of any customs fees, the customer pays the minimum possible.

Locate your order

Once your order has been shipped, you will receive an email with tracking information. You can track your order using the tracking number provided.

Delivery delays

While we make every effort to ensure timely delivery, please be aware that delivery times may vary due to customs clearance procedures, holidays, or unforeseen circumstances. We appreciate your patience in such situations.

Contact us

If you have any questions or concerns regarding your order or our shipping policy, please contact us.

Sir Parfums is committed to protecting the privacy of our customers. This Privacy Policy describes how we collect, use, and protect the information you provide when using our website. By accessing and using Sir Parfums, you agree to the terms described in this policy.

Information we collect

Personal information: We may collect personal information, such as your name, email address, shipping address, phone number, and payment details, when you place an order or create an account.
Non-personal information: We may collect non-personal information, such as browser type, IP address, and device information, to enhance your browsing experience and improve our website.

How we use your information

Order processing: Personal information is used to process and fulfill your orders, including order confirmation, shipping, and customer support.
Account management: Your account information is used to manage your account, track your orders, and personalize your shopping experience.
Communication: We may use your contact information to communicate with you regarding your orders, promotions, and updates related to our products and services.
Analysis and improvements: Non-personal information is collected for analytical purposes to improve our website, products, and services.

Information Security

Secure transactions: We use industry-standard security measures to protect your personal and payment information during transactions.
Data integrity: We strive to ensure the accuracy and integrity of your information. You can update your account details at any time.

Third-Party Disclosure

Service providers: We may share your information with trusted third-party service providers to facilitate request processing, shipping, and other business functions.
Legal compliance: We may disclose information if required by law or in response to legal requests.

Cookies and tracking technologies

Cookies: We use cookies to improve your browsing experience and personalize content. You can manage your cookie preferences through your browser settings.
Analytics: We use analytics tools to analyze website usage and optimize our content.

Your choices

Account settings: You can manage your account settings, including communication preferences, by logging into your account.
Opt out: You have the option to unsubscribe from receiving promotional communications. Instructions for unsubscribing are included in the promotional emails.

Changes to the Privacy Policy

We may update this Privacy Policy to reflect changes in our practices. The updated policy will be effective immediately upon posting on our website.

Return period

We offer a 15-day return policy from the date of purchase. If 15 days have passed since your purchase, unfortunately we cannot offer a refund or exchange.

Altered orders

We do not accept returns of orders that have been tampered with or show signs of interference. We take the safety and authenticity of our products seriously, and any tampering will result in the return being rejected.

Initiate a return

If you need to initiate a return within the 15-day period, please contact us as soon as possible so we can make the necessary arrangements.

Condition of returned items

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We cannot accept returns of products that have been used. Return shipping costs are the responsibility of the customer, except in the case of a defective product or shipping error.

Refund process

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved, your refund will be processed and a credit will automatically be applied to your original method of payment.

The fees charged by payment service providers (e.g., PayPal, Shopify Payments) are non-refundable, as they represent actual costs incurred at the time of purchase.

Non-refundable items

Certain items are non-refundable, including gift cards and any products showing signs of use, damage, or tampering not caused by Sir Parfums .

The customer is responsible for providing correct and complete shipping information. Sir Parfums is not responsible for delays or losses caused by incomplete or incorrect addresses.

1. Acceptance of Terms

By accessing and using Sir Parfums , you agree to comply with and be bound by the following terms and conditions. If you do not agree to these terms, please refrain from using our website.

2. Acceptance of orders and prices

All orders placed through our website are subject to acceptance. We reserve the right to refuse or cancel an order at any time for reasons including, but not limited to, product availability, pricing errors, or suspected fraudulent activity.

3. Product Information

We strive to provide accurate and up-to-date information about our products. However, we do not guarantee the completeness or accuracy of the information on our website. Product colors and sizes may vary, and we do not guarantee that your device screen will accurately reflect product details.

4. Payment

All payments are processed securely. We accept:

Credit cards
PayPal
Google Pay
Apple Pay
MBWay

By providing your payment information, you represent and warrant that you have the legal right to use the payment method.

5. Shipping Policy

Please see our "Shipping Policy" page for detailed information on shipping options, costs, and delivery times. We are not responsible for delays or problems caused by third-party carriers.

6. Returns and Exchanges

Our "Returns and Exchanges" policy describes the procedures for returning or exchanging products. Please review this policy to understand your options and obligations.

7. Privacy Policy

We are committed to protecting your privacy. Our “Privacy Policy” details how we collect, use, and protect your personal information.

8. Applicable Law

These terms and conditions are governed by the laws of Portugal, and any disputes will be resolved in accordance with the laws of this jurisdiction.

9. Changes to the Terms and Conditions

We reserve the right to update or modify these terms and conditions at any time without prior notice. Changes will take effect immediately upon posting on our website.

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ALEXANDRIA II

ALTHAIR

ANI

BACCARAT ROUGE 540 EXTRAIT

BY THE FIREPLACE

CREED ABSOLU AVENTUS

CREED AVENTUS

CREED GREEN IRISH TWEED

CREED SILVER MOUNTAIN WATER

Virgin Island Water Creed

Erba Gold

PURE HERB

GOD OF FIRE

HACIVAT

HALTANE

HEROD

JAZZ CLUB

LAYTON

NAXOS

OUD FOR GREATNESS

Passion Fruit Oud

PARAGON

PEGASUS

RENAISSANCE

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